DILG R1 Completes ARTA-RCS
City of San Fernando, La Union The Department of the Interior and Local Government (DILG) Region 1 has completed the conduct of the Anti – Red Tape Act Report Card Survey (ARTA – RCS) in the 129 local government units of the region. The RCS, as stated in Section 10 of Republic Act 9485 or the ARTA Law of 2007, “will be used to obtain feedback on how the provisions of the Citizens Charter are being followed and how the agency is performing”.
“In 2009, all the Provinces, Cities and Municipalities of the region prepared their respective Citizen’s Charter. This is the document where the frontline services of these Local Government Units (LGUs) are presented and where the steps, requirements, fees, persons responsible and specific time allotments for every step are indicated,” shared by Director Corazon P. Guray of the Department of the Interior and Local Government (DILG) Region 1. She added that “after five years of the passage of the Law and three years of completion of the Citizen’s Charter, we are now assessing the performance of the LGUs based on the document and based on the perception of their clients.”
The DILG field officers teamed up in threes or fours and utilized the interview questionnaire designed for RCS approved by the National Statistical Coordination Board (NSCB) in their target LGUs. They administered the questionnaire to 30 individuals who availed of the Local Civil Registrar and Rural Health Unit frontline services. The data gathered are entered into the system developed by the Civil Service Commission (CSC) from which 80% of the total rating of the LGU is derived. Aside from the interview questionnaire, the DILG field officers also utilized the inspection checklist relative to the physical working condition within the LGU and other ARTA requirements. The checklist result, covering 20%, will complete the LGU rating.
“If an LGU garners a total rating of 90 – 100, it will have an “Excellent” descriptive rating in its Report Card. If the rating is 80 – 89, the descriptive rating is Good, 70 – 79 is Acceptable, and 0 -69 is Failed,” Dir. Guray informed. “Our Regional Validating Teams of the Seal of Goof Housekeeping (SGH) are going around the Region visiting and confirming the ARTA – RCS Ratings of LGUs which were rated Good and Excellent,” she added.
Aside from evaluating the LGUs performance in relation to the implementation of their Citizen’s Charter, the RCS, also stated in the Law, is also used to obtain information on hidden costs incurred by clients in accessing frontline services. It also includes the assessment on the compliance on the “No Lunch Break” Policy and the “Anti – Fixer” Campaign.
The ARTA – RCS is one of the additional criteria for the Scaled – up SGH Silver Level and is implemented by the Department in partnership with CSC. The LGUs will receive their Report Cards, together with the Report of Findings, before the year ends.